Something’s wrong with my deck

1. Open a claim. From the order, within 3 days of delivery.
2. Add photos. Show the problem next to the listing photo it doesn’t match: full silhouette, graphic close-up, full top, nose close-up, middle close-up or tail close-up.
3. We review. Usually within 2 business days. You hear by email and in Notifications.
4. You’re made whole. Refund, partial refund or return, decided with you. We chase the carrier after. The outcome is a refund, a partial refund, or a return.

If we decide on a return

For Premium, you send the deck straight back to the seller with a prepaid, insured label. We refund you at the first carrier scan.

See how a return works

Artifacts

An Artifact return goes back through Madera in Long Beach. We refund by wire once the board is there.

Not happy with the answer?

Ask for a second look from the claim page within 7 days.

Go to your orders · Shipping and returns