COLLECTING GUIDES · 2 MIN READ
Delivery and the three-day claim window
Where your board ships from, who signs for it and when to raise a claim.

Premium ships from the seller
A Premium board ships directly from the seller to the buyer. It does not pass through Madera in Long Beach. Signature on delivery is required.
Artifacts go through Long Beach
Artifacts are handled through Madera in Long Beach and paid by wire. Signature on delivery is required. Artifact returns go back to Madera in Long Beach.
Review the board after delivery
The claim window is 3 days after delivery. Compare the board with the listing’s photographs and condition notes, and raise any claim within that window.
Two separate 24-hour windows
The seller has 24 hours to answer an offer. The buyer then has 24 hours to pay. These offer and payment windows are separate from the 3-day claim window after delivery.
Stay close to the culture.
Read more from the Journal or follow Madera on Instagram.


